8kdb Privacy Policy – Your Data, Your Rights
We are committed to protecting your personal information and being transparent about how we collect and use it on the 8kdb platform.
1. Introduction
8kdb ("the Platform", "we", "us", "our") is committed to protecting the privacy and personal data of all users ("you", "your", "Player") who access and use the 8kdb website and associated services. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, who we share it with, and what rights you have over your own data.
This Privacy Policy applies to all information collected through the 8kdb website, mobile browser experience, any registration or login process, any deposit or withdrawal transaction, and any communication you have with 8kdb support. By registering an account or using 8kdb services, you confirm that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.
8kdb takes data security seriously. All data transmissions between your device and 8kdb servers are protected by SSL encryption. Your account password is stored using industry-standard one-way hashing and is never accessible to 8kdb staff in plain text. We will never request your password via email or any other communication channel.
2. Data We Collect
8kdb collects personal data in order to provide, operate, and improve its services and to comply with applicable legal and regulatory obligations. The categories of personal data we collect are set out below:
Full name, date of birth, nationality, and government-issued ID details collected during KYC verification.
Mobile number and email address used for account registration, communications, and transaction notifications.
Payment method details (bKash number, Nagad number, bank account identifiers), deposit and withdrawal amounts and history.
Country and region inferred from IP address, used for eligibility checking and fraud prevention.
IP address, browser type and version, device type, operating system, session duration, and page interaction logs.
Wager history, game session records, sports betting selections, bonus activity, and responsible gaming limit settings.
3. How We Use Your Data
8kdb uses the personal data it collects only for purposes that are necessary, proportionate, and consistent with applicable law. The specific purposes for which we process your personal data are listed below:
- Account creation and management: to register your account, verify your identity (KYC), and maintain your account details and preferences.
- Transaction processing: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, bank transfer, Visa, and Mastercard, and to maintain a complete and auditable transaction history.
- Service delivery and improvement: to provide access to games, sports betting markets, live casino, and all other platform features, and to identify and fix technical issues.
- Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, money laundering, underage gambling, multi-accounting, and other prohibited activities.
- Responsible gaming compliance: to monitor gaming behaviour for signs of problem gambling, to apply self-exclusion and deposit limits requested by players, and to fulfil our responsible gaming obligations.
- Customer support: to respond to your enquiries, complaints, and support requests, and to maintain records of communications with our support team for quality and training purposes.
4. Legal Basis for Processing
8kdb processes your personal data only where it has a lawful basis for doing so. The legal bases on which we rely are:
- Contractual necessity: processing your identity, contact, financial, and gaming data is necessary to provide the services described in the 8kdb Terms & Conditions, which form the contract between you and 8kdb.
- Legal obligation: we are required by applicable law to collect and retain certain data, including identity verification records (KYC), transaction logs, and communications related to suspected fraud or money laundering.
- Legitimate interests: we process technical data (IP addresses, device data, session logs) for fraud detection, platform security, and service improvement purposes, where these interests are not overridden by your rights.
- Consent: where we send you promotional communications, including bonus offers and platform news, we do so on the basis of your consent given at registration or subsequently. You may withdraw consent at any time by contacting [email protected].
5. Data Sharing & Disclosure
8kdb does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share personal data only in the following limited and controlled circumstances:
- Service providers and processors: we share data with trusted third-party providers who assist in operating the 8kdb platform, including payment processors (bKash, Nagad, Rocket, banking partners), game software providers (Pragmatic Play, Evolution Gaming, Ezugi, Spribe), identity verification services, and fraud detection tools. All such providers are bound by data processing agreements and may only use your data as instructed by 8kdb.
- Legal and regulatory authorities: we disclose personal data to law enforcement agencies, regulatory bodies, or courts when required to do so by applicable law, court order, or lawful regulatory directive. This includes disclosure in connection with anti-money laundering investigations.
- Business transfers: in the event of a merger, acquisition, or sale of all or part of the 8kdb business, your personal data may be transferred to the acquiring entity as part of that transaction, subject to equivalent data protection obligations.
- With your consent: we may share your data with third parties where you have given us explicit consent to do so. You may withdraw this consent at any time by contacting [email protected].
8kdb will never sell your personal data to data brokers, advertising networks, or marketing companies. Your data exists to provide you with a better, safer, and more personalised 8kdb experience — not to be monetised by third parties.
6. Cookies & Tracking
8kdb uses cookies and similar tracking technologies to improve the functionality and performance of the platform. Cookies are small data files stored on your device by your browser. We use the following categories of cookies:
- Strictly necessary cookies: these are required for the platform to function and cannot be disabled. They include session authentication tokens, CSRF protection tokens, and load-balancing identifiers.
- Performance and analytics cookies: these help us understand how players use the platform, which pages are visited most frequently, and where technical errors occur. This data is aggregated and does not identify individual users.
- Functional cookies: these remember your preferences (such as your chosen language) across sessions, so you do not need to re-enter them each time you visit.
You can control or delete cookies through your browser settings. Please be aware that disabling strictly necessary cookies will prevent the 8kdb platform from functioning correctly, including login and payment processing. Your browser's help documentation provides guidance on managing cookies.
7. Data Security
8kdb implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, loss, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data in transit, password hashing using industry-standard algorithms, restricted access controls ensuring only authorised personnel can access personal data, regular security audits of platform infrastructure, and session timeout mechanisms to protect inactive accounts.
Despite these measures, no method of internet transmission or electronic storage is completely secure. 8kdb cannot guarantee the absolute security of your data. In the event of a data breach that is likely to result in a risk to your rights and freedoms, 8kdb will notify affected users in accordance with applicable legal requirements. If you suspect that your 8kdb account has been compromised, please contact us immediately at [email protected].
8. Data Retention
8kdb retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Specifically: account data and transaction records are retained for a minimum of five (5) years following account closure, in order to comply with anti-money laundering record-keeping requirements. KYC documentation is retained for the same five-year period. Communications with support are retained for two (2) years from the date of the last communication.
Once the applicable retention period has expired and there is no ongoing legal obligation to retain your data, 8kdb will securely delete or anonymise it so that it can no longer be associated with you. Note that anonymised, aggregated data (from which you cannot be identified) may be retained indefinitely for statistical and analytical purposes.
9. Your Data Rights
Subject to applicable law, you have the following rights over your personal data held by 8kdb. To exercise any of these rights, please contact us at [email protected] with your registered mobile number and a description of your request. We aim to respond within 30 days.
Request a copy of the personal data 8kdb holds about you.
Ask us to correct any inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where there is no compelling reason for its continued processing, subject to our legal retention obligations.
Object to the processing of your personal data where we rely on legitimate interests as our legal basis, including for direct marketing purposes.
Receive a copy of the personal data you provided to us in a structured, commonly used, machine-readable format, where technically feasible.
Ask us to suspend processing of your personal data in certain circumstances, for example while we verify the accuracy of data you have disputed.
To exercise any of the rights listed above, please submit a written request to [email protected] including your registered mobile number and sufficient detail to identify your account and the right you wish to exercise. 8kdb will respond within 30 calendar days. We may need to verify your identity before processing your request. There is no charge for exercising your rights in most circumstances.
10. Children & Minors
8kdb is strictly an adult platform. The minimum age to register and use 8kdb is 21 years. 8kdb does not knowingly collect or process personal data relating to persons under the age of 21. If we become aware that personal data has been collected from a person under 21 without verified parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on 8kdb, please notify us immediately at [email protected].
11. Third-Party Links & Services
The 8kdb platform integrates with third-party game software providers, payment processors, and other service partners. While 8kdb carefully selects its service partners and requires them to maintain appropriate data protection standards, 8kdb is not responsible for the privacy practices of those third parties. This Privacy Policy applies only to the 8kdb platform itself. We encourage you to read the privacy policies of any third-party payment provider (such as bKash or Nagad) or game provider you interact with, as their data handling practices may differ from ours.
12. Changes to This Privacy Policy
8kdb reserves the right to update this Privacy Policy at any time. When we make material changes, we will update the "Last updated" date at the top of this page and, where the changes are significant, we will endeavour to notify registered players by email or via a notice on the platform. Your continued use of 8kdb after any changes to this Privacy Policy constitutes your acceptance of the revised policy.
We encourage you to review this Privacy Policy periodically to stay informed about how 8kdb protects your data. If you do not agree with any changes to this policy, you should discontinue use of the platform and may close your account by contacting [email protected].
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way 8kdb handles your personal data, please contact our support team. We are committed to addressing all data-related enquiries promptly and transparently. Our support team is available during standard Bangladesh Standard Time (BST, UTC+6) business hours.
Email: [email protected]
Questions About Your Privacy?
Read our About Us page to learn more about 8kdb, or log in to your account to manage your personal data preferences directly.
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