Responsible Gaming at 8kdb – Play Smart, Stay Safe
8kdb is committed to providing a safe, fair, and enjoyable experience for all players in Bangladesh. Gambling should always be fun — and we give you the tools to keep it that way.
Adults 21 and above only. 8kdb strictly prohibits gambling by anyone under the age of 21. Identity verification is required for all accounts.
Our Commitment to Responsible Gaming
At 8kdb, responsible gaming is not an afterthought — it is built into the foundations of how we operate. We believe that gambling is a legitimate form of entertainment for the vast majority of our players in Dhaka, Chittagong, Sylhet, and across Bangladesh. However, we also recognise that for a small number of people, gambling can become a problem that affects their finances, relationships, and wellbeing.
Our responsible gaming programme gives every registered player access to a set of practical tools designed to help them stay in control of their gambling. These tools are available at no cost and can be activated immediately by contacting our support team at [email protected]. We also train our customer support staff to recognise signs of problem gambling and to respond with compassion and discretion.
Gambling is entertainment, not a way to make money. Never chase losses, never gamble with money you cannot afford to lose, and always set a budget before you start. If gambling stops being fun, 8kdb's responsible gaming tools are here to help.
Responsible Gaming Tools
8kdb provides the following responsible gaming tools to all registered players, free of charge. To activate any tool, send a written request to [email protected] from your registered email address or mobile number.
Set daily, weekly, or monthly deposit caps to control your spending. Reductions take effect immediately.
Take a short break of 24 hours, 48 hours, or 7 days. Your account is temporarily suspended during the time-out.
Exclude yourself for 1, 3, or 6 months, 1 year, or permanently. No new account may be opened during exclusion.
Cap the total amount you can wager per day or per week, independent of your deposit balance.
Receive on-screen reminders at regular intervals to let you know how long your current session has lasted.
Set a maximum loss threshold per day, week, or month. When your limit is reached, further play is blocked for that period.
How Deposit Limits Work
Deposit limits are one of the most effective tools for keeping your gambling within a budget you are comfortable with. Once a deposit limit is set on your 8kdb account, you will be unable to add funds beyond that threshold for the chosen time period, regardless of your payment method — whether you use bKash, Nagad, Rocket, Upay, or bank transfer.
Limit reductions (for example, lowering a daily limit from ৳5,000 to ৳2,000) take effect immediately and cannot be reversed until the original limit period has expired. Limit increases are subject to a mandatory 24-hour cooling-off period before they take effect. This asymmetry is intentional — it is designed to make it easy to reduce your spending and to give you time to reconsider before increasing it.
To set or adjust a deposit limit, email [email protected] with your registered mobile number and the limit type (daily / weekly / monthly), the currency amount in BDT, and the effective date. Our support team will confirm the change within 24 hours.
Self-Exclusion: Taking a Longer Break
If you feel that your gambling is becoming difficult to control, self-exclusion gives you the ability to shut off access to your 8kdb account for a defined period. During self-exclusion, your account will be closed, all marketing communications will stop, and you will be unable to open a new account. Here is how to request self-exclusion:
- 1 Send an email to [email protected] from your registered email address with the subject line "Self-Exclusion Request".
- 2 In the body of the email, state your registered mobile number and the exclusion period you are requesting: 1 month, 3 months, 6 months, 1 year, or permanent exclusion.
- 3 Our support team will process your request and confirm the exclusion by email within 24 hours. Your account will be closed immediately upon confirmation.
- 4 Any real-money balance remaining in your account at the time of self-exclusion will be returned to your registered payment method, subject to identity verification, within 5 business days.
During a self-exclusion period, 8kdb will not send you any promotional emails, bonus offers, or marketing communications. If a self-excluded player attempts to open a new account, that account will be closed as soon as it is identified.
Warning Signs of Problem Gambling
Gambling problems do not always look the way people expect. They can develop gradually over time. The following are warning signs that gambling may be becoming a problem for you or someone you know:
- Gambling with money needed for essential expenses such as rent, food, school fees, or utility bills.
- Chasing losses — continuing to gamble in an attempt to recover money that has already been lost.
- Spending more time gambling than originally intended, or being unable to stop even when you want to.
- Hiding gambling activity from family members or close friends, or lying about the amount of money spent on gambling.
- Feeling anxious, irritable, or depressed when not gambling, or using gambling as a way to escape stress or difficult emotions.
- Borrowing money or selling possessions to fund gambling activity.
Tips for Playing Safely
The following practical guidelines can help you enjoy 8kdb as entertainment while staying in control of your gambling:
- 1Set a budget before you start playing and treat it as the total you are willing to spend on entertainment that session — not a loan to be recovered.
- 2Use 8kdb's deposit limit and loss limit tools to enforce your budget automatically — do not rely purely on willpower.
- 3Take regular breaks. Enable reality check reminders so you always know how long your current session has been running.
- 4Never gamble while emotionally distressed, under the influence of alcohol, or when you are tired. Impaired judgment increases risky decisions.
- 5Remember that all casino games and sports betting outcomes are determined by chance or by real-world events beyond your control. Past results never influence future outcomes.
Age Verification – 21+ Only
8kdb is strictly an adults-only platform. The minimum age to register and play is 21 years old. All accounts are subject to identity verification (KYC) before withdrawals are processed, and 8kdb reserves the right to request age verification documents at any time. Any account found to belong to a person under the age of 21 will be immediately closed and all funds returned to the relevant payment method.
If you are a parent or guardian and you believe a minor in your household may have accessed 8kdb, please contact us immediately at [email protected]. We also strongly encourage parents and guardians to use internet filtering software to prevent minors from accessing online gambling sites. 8kdb supports all efforts to prevent underage gambling in Bangladesh.
Getting Help – You Are Not Alone
If you are concerned that gambling is negatively affecting your life or the life of someone close to you, please reach out. Asking for help is a sign of strength, not weakness. 8kdb's support team is trained to handle these conversations with discretion, empathy, and respect. We will not judge you — we will help you access the tools and options available to you.
Contact 8kdb Support
Our support team is available every day during Bangladesh Standard Time (BST, UTC+6) business hours. Email us describing your situation and we will respond within 24 hours with the options available to you.
[email protected]Additional Guidance
For players who need support beyond what 8kdb can provide directly, we encourage you to speak with a trusted family member, friend, or community leader. If gambling has created financial difficulties, reaching out to a financial counsellor or community welfare organisation in your city — whether in Dhaka, Chittagong, Rajshahi, Khulna, or elsewhere in Bangladesh — can provide structured guidance and support.
Have More Questions?
Visit our FAQ page for quick answers about account management, deposits, and platform rules — or log in to access your responsible gaming settings directly.
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